Troubleshooting Creating an Account 🖥️📱

I am not receiving the verification emails:

Follow these steps to help locate and receive your verification email:

• First, check your spam or junk folder to confirm the email is not being filtered there.
• Add the email address **"no-reply@account.rsaconference.com"** to your contacts or safe senders list so future messages are delivered to your inbox.
• Review any custom email filters or rules you may have set up, as these can move or automatically delete messages.

If you are registering with a work email address, additional settings may affect delivery:

• Corporate firewalls or spam gateways can block automated messages like verification emails.
• Contact your IT team and ask them to whitelist the **account.rsaconference.com** domain so these emails are allowed through.

Standard “Creating Account” troubleshooting:

Use the following steps to systematically diagnose and resolve common account-creation issues on your own.

• Try signing in or creating your account on a different device. This helps identify whether the issue is specific to one computer or mobile device.
• Use a different web browser to see if the problem is related to your current browser’s settings or extensions.
• Open an incognito or private browsing window and try again. This mode temporarily disables most extensions and uses a clean session, which can bypass conflicting settings.
• Clear your browser’s cache and cookies, then refresh the page before attempting to create your account again. This removes outdated or corrupted data that may interfere with the process.
• If you are on an employer or personal computer, temporarily disable firewalls, VPNs, proxies, ad‑blockers, and similar tools, then try again. These tools can sometimes block or modify secure connections required for account creation.

If these steps still don’t resolve the issue, please record your screen while the error occurs and submit a ticket through our Help Center by clicking **Contact Us** in the upper-right corner of this page.

I cannot create a password:

If you are unable to create a password, review the characters you are using. For security and compatibility reasons, the following characters are **not** allowed and should be removed from your password:

• A space
• `<`
• `>`
• `.` (period)