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Troubleshooting Multifactor Authentication (MFA)

1. My authenticator instance got deleted & now I am locked out? 

It looks like your authenticator instance was removed before MFA was disabled in your RSAC App. No worries, this is simply a security precaution. To get you back up and running, just send a quick email to our Member Support team at support@rsaconference.com, and we’ll help you reset your account once we have verified your identity. 

2. I updated my email address while MFA was enabled and am now experiencing difficulty accessing my account.

When you update your email while MFA is turned on, your authenticator app doesn’t automatically switch over. The system keeps checking your MFA token as usual, but things can get a bit confusing because you’ll still need to use the code linked to your old email to log in.

Before updating your email: 

  1. First, disable MFA in your Account Settings.
  2. Next, update your email address.
  3. Finally, re-enable MFA to sync your authenticator app with your new email.

If you have already updated your email: 

  1. First, disable MFA in your Account Settings.
  2. Finally, re-enable MFA to sync your authenticator app with your new email.