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How to complete Identity Verification (IDV)? (iOS 📱)

This article outlines the steps to complete IDV.

Follow these steps to complete the process to verify your identity with RSAC.

1. Open the iOS App and tap the hamburger menu on the left to click on Profile & Settings.

2. Click Your Information.

3. Be sure the Name section matches the name on your identification.

  • If you’d like to use a preferred name within the community instead of your legal name, update the Preferred Name section.  This is how others in the community will see you, but only your official name will be used for identity verification.

4. Once you have updated all the Name sections appropriately, click on the banner Verify Your Identity.

5. Make sure to have your ID Document ready and picture-taking enabled on your phone. Then click Let's Get Started.

6. Select the issuing country of your ID Document & click Add Your ID Document.

 

7. Select the type of ID Document you will use to verify yourself & click Next - Capture ID.

8. When taking a picture of your ID Document, follow these tips to ensure the picture is accepted and verified:

  • Grant access to the mobile device’s camera when prompted by the document upload process.

  • Place your identity document on a dark, flat surface in a well-lit room.

  • Position camera directly over the identity document, not angled.

  • Minimize glare on the identity document.

  • Position camera so the identity document fills the viewfinder, with the document edges at the edge of the viewfinder.

9. Once ready, click Capture Front and take the picture

10. Once the front of the ID is captured, click Capture Back and take the picture

11. Next, you will need to take a Selfie. To take a successful selfie, follow these steps:

  • Ensure that the room is well-lit, with low-glare and natural light where possible.
  • Make sure your entire face is captured within the selfie. 

12. Once ready, click Next - Take a Selfie and capture the picture.

13. Then click Verify Me.

🎉Congratulations! You should now be verified!

Review this article for any troubleshooting guidance on IDV or submit a ticket to the customer support team by clicking Contact Us in the upper-right hand corner of this support page.